A customer’s privacy protection is our top priority at Sofanetic.

Our payment gateway partner (RazorPay) is “VeriSign Secured” and “PCI-Compliant,” ensuring the highest standards of safety and security for your transactions.

1. How does Sofanetic utilize user or customer information?

We collect user or customer information solely to conduct our business and provide you with the best services. We do not sell or rent this information to third parties.

Usage of Information:

• Internal Use: User and customer information may be shared with our subsidiaries, affiliates, and partners involved in delivering services to you. We may also share information in the event of acquisitions or mergers with other business entities.
• Improving Services: We use information to understand customer behavior and offer better, more relevant experiences. Aggregated data helps us compile statistical and demographic profiles for our business and marketing activities.
• Communications: We may inform you about offers, new launches, order and shipping status, and other promotional content. You can opt-out of these communications.
• Cookies: We use cookies to provide a customized experience, such as identifying recently viewed items and implementing wish list and cart features.
• Analytics: We use session logs and traffic flow information to analyze user interactions with our site and improve it. This includes understanding customer preferences and site performance metrics.
• Legal Compliance: We may use information to address legal disputes, comply with regulations, troubleshoot issues, detect fraud, enforce terms and conditions, and prevent abuse or violations of rights.
• Opt-Out: You can opt-out of receiving non-essential communications by contacting us at customersupport@sofanetic.in.

Note: User-generated content shared via reviews, blogs, chat, forums, and testimonials is not considered personal information and is not subject to this privacy policy.